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FAQ

Frequently Asked Questions

Find answers to common questions about our services, process, and how we work with clients. Can't find what you're looking for? Contact us directly.

Services & Capabilities

What services does Molervo Digital offer?

We provide end-to-end software development services including web application development (React, Next.js, Vue), mobile application development (React Native, native iOS/Android), backend systems (Node.js, Go, Python), cloud infrastructure, and technical consulting.

What technologies do you work with?

Our core expertise includes React, Next.js, TypeScript, Node.js, Go, Python, PostgreSQL, MongoDB, AWS, and Kubernetes. We select technologies based on project requirements, performance needs, and long-term maintainability rather than trends.

Do you work with startups or only enterprise clients?

We work with organizations of all sizes, from funded startups to established enterprises. Our approach scales to match your needs—whether you need a small team for an MVP or a larger engagement for an enterprise platform.

Can you work with our existing codebase?

Yes. We regularly join existing projects to add features, improve performance, or modernize legacy systems. We'll conduct a codebase assessment to understand the current state and provide recommendations.

Engagement Process

How do we get started?

Start by contacting us through our website or email. We'll schedule an initial call to understand your project, timeline, and requirements. From there, we provide a detailed proposal including scope, approach, timeline, and pricing.

What is your typical project timeline?

Timelines vary based on scope and complexity. A simple MVP might take 8-12 weeks, while a complex enterprise application could span 6-12 months. We provide detailed timeline estimates after understanding your specific requirements.

Do you offer fixed-price or time-and-materials contracts?

We offer both models. Fixed-price works well for projects with clearly defined scope. Time-and-materials provides flexibility for evolving requirements. We'll recommend the best approach based on your project characteristics.

How do you handle project management?

We use agile methodologies with regular sprint planning, daily standups (async or sync based on timezone), and sprint reviews. You'll have direct access to the development team and receive regular progress updates.

Pricing & Payments

How much does a project typically cost?

Project costs depend on scope, complexity, timeline, and team size. We provide detailed estimates after understanding your requirements. Contact us for a quote tailored to your specific needs.

What are your payment terms?

Standard terms include a deposit upon contract signing (typically 20-30%), with remaining payments tied to project milestones or monthly billing. We're flexible and can discuss terms that work for your organization.

Are there any hidden costs?

No. Our proposals clearly outline all costs including development, third-party services, and any anticipated expenses. Changes to scope are documented and priced before work begins.

Communication & Collaboration

What time zones do you work in?

We're headquartered in the UK (GMT/BST) but work with clients globally. We establish overlapping hours for synchronous communication and use async tools effectively for distributed collaboration.

How will we communicate during the project?

We adapt to your preferred tools—Slack, Microsoft Teams, email, or others. You'll have direct access to the development team for technical discussions, not just account managers. Regular video calls ensure alignment.

Will we work with the same team throughout the project?

Yes. Team continuity is important to us. The developers who start your project see it through to completion. This ensures deep understanding of your codebase and requirements.

Deliverables & Ownership

Who owns the code you develop?

Upon full payment, you own all custom code created specifically for your project. We provide complete source code, documentation, and transfer all necessary credentials and access rights.

What documentation do you provide?

Deliverables include technical documentation (architecture, API specs, setup guides), inline code comments, README files, and deployment guides. We can also provide recorded walkthroughs and training sessions.

Can our internal team maintain the code after handoff?

Absolutely. We write clean, well-documented code following industry standards. We provide knowledge transfer sessions and remain available for questions during the transition period.

Support & Maintenance

Do you offer post-launch support?

Yes. We offer ongoing maintenance and support packages including bug fixes, security updates, feature development, and technical support. Support terms are defined based on your needs.

What if we find bugs after launch?

We provide a warranty period (typically 30 days) after launch during which we fix any bugs in the delivered functionality at no additional cost. After the warranty period, bug fixes are covered under maintenance agreements.

Can you help with hosting and infrastructure?

Yes. We can set up and manage cloud infrastructure on AWS, GCP, or Azure. We can also advise on hosting decisions and help your team take over infrastructure management if preferred.

Security & Compliance

How do you handle security?

Security is built into our development process. We follow OWASP guidelines, conduct code reviews with security in mind, implement proper authentication and authorization, and can arrange third-party penetration testing if required.

Are you GDPR compliant?

Yes. As a UK-based company, we comply with UK GDPR and Data Protection Act 2018. We can build applications that meet GDPR requirements and help implement necessary data protection measures.

Can you sign an NDA?

Yes. We're happy to sign NDAs before any detailed project discussions. Confidentiality is also covered in our standard service agreements.

Still Have Questions?

Contact us directly and we'll be happy to discuss your specific requirements and answer any questions you have.

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