Privacy Policy

1. Introduction

Molervo Digital LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website molervo.com or engage our services.

We are registered in England and Wales (Company No. 16930613) with our registered office at 20 Wenlock Road, London, England, N1 7GU. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Fill out our contact form (name, email address, message content)
• Engage our services (business contact information, project requirements)
• Apply for employment (resume, contact information, work history)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, referring URL)
• IP address (anonymized for analytics purposes)

2.3 Analytics

We use Umami Analytics, a privacy-focused analytics service, to understand how visitors use our website. Umami does not use cookies, does not collect personal data, and anonymizes all data. No data is shared with third parties.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Provide, operate, and maintain our services
• Communicate with you about projects, updates, and opportunities
• Process job applications
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to perform a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal Obligation: Where processing is necessary to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our website and services (e.g., email service providers, hosting providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to protect your information in accordance with this policy and applicable data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Contact form submissions: 2 years
• Client project data: Duration of engagement plus 7 years
• Job applications: 1 year (unsuccessful) or duration of employment plus 7 years
• Analytics data: Aggregated and anonymized, retained indefinitely

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL)
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

9. International Transfers

Your data may be processed outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data.

10. Cookies

Our website uses minimal cookies necessary for functionality. We do not use tracking cookies or third-party advertising cookies. Our analytics solution (Umami) is cookie-free and respects Do Not Track preferences.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: